General

How do I order a domain?
Click the "Order Now!" link anywhere on the site to access the order form. Submit the order form and your domain will be created upon payment verification. You will receive a 'Welcome E-mail' with hosting account and getNetPortal information. [ top ]

What is shared (or virtual) web hosting?
Shared hosting, purchasing only part rather then the whole server, offers a cost effective solution to managing your website. With a shared hosting account you will receive secure space on a server, a high-speed connection to the Internet for your site and software tools for you to build and maintain your web site. View our Java Web Hosting section to determine which shared hosting solution fits your needs. [ top ]

What is a domain name and how can I get one?
A domain name is your address on the World Wide Web. To be accessed from anywhere in the world, a domain name must be registered with an ICANN accredited registrar. If you already have a domain name, there is no additional cost to use that domain name with JavaServletHosting.com. If you need a domain name you can purchase one through JavaServletHosting.com. We'll handle the entire registration and domain name management process for you. JavaServletHosting.com can register a number of TLDs on your behalf. Use our order form to check the TLDs we can register/transfer on your behalf and the availability of the specific domain name you want. [ top ]

How can I contact JavaServletHosting.com?
Please visit our Contact Us page for details on how to reach JavaServletHosting.com. [ top ]

Policies

How long does it take to setup a new account?
Our automated sign-up form ensures you have provided us with all necessary details to set your account up pending payment approval. If paying by credit card or electronic check via PayPal, your account will, in most cases, be set up within 30 minutes of us receiving payment confirmation. If paying by physical check or money order, the payment method must first be preapproved and then the payment must be received and bank cleared prior to account activation. Electronic payments are the fastest method of acquiring service. [ top ]

Is there a 100% money-back guarantee?
Try our service absolutely risk-free! If you wish to cancel your account for any reason within the first 30 days, you will receive a full refund for all base hosting fees. This is a no-questions asked, full refund, 100% money back guarantee of all base hosting fees. You have nothing to lose! This offer applies to the initial contracted term and does not include domain name registration or SSL certificates (external fees). If you took advantage of a special offer that gave you domain registration free, your refund will be less the posted cost for the domain registration. [ top ]

Are there any setup fees?
JavaServletHosting.com does not charge any setup fees. [ top ]

Can JavaServletHosting.com host domains with country codes (ccTLD's)?
Yes, JavaServletHosting.com can host domains with any Top-Level Domain extension. [ top ]

How does JavaServletHosting.com provide technical support?
Support is provided through our integrated billing, knowledgebase and trouble ticket system known as the Customer Portal. The Customer Portal's knowledgebase contains information on the most frequently asked technical questions. It offers instructions, explanations, and troubleshooting tactics to answer your questions as quickly as possible. [ top ]

Does JavaServletHosting.com permit "adult" hosting?
Pornography and sex-related merchandising is prohibited on all our servers. This includes sites that may infer sexual content, or links to adult content elsewhere. We will be the sole arbiter in determining violations of this provision. Violations will result in immediate termination of your account and minimal refunding of paid monies. If you think your content may be questionable, please ask us before signing up for service, or posting the content if you are already a customer. [ top ]

What else is prohibited on JavaServletHosting.com's servers?
Any site that promotes illegal activity or presents content that may be damaging to JavaServletHosting.com servers or any other servers on the internet. This includes, but not limited to, prated software, hacking programs or archives, warez sites, and IRC bots or servers. We will be the sole arbiter in determining violations of this provision. Violations will result in immediate termination of your account and minimal refunding of paid monies. If you think your content may be questionable, please ask us before signing up for service, or posting the content if you are already a customer. [ top ]

May I promote my site with bulk email?
Spamming, the sale of spam software, providing access for spam, or the sending of unsolicited e-mail, from a JavaServletHosting.com server or using an e-mail address or domain that is maintained on a JavaServletHosting.com server as reference is STRICTLY prohibited. A violation will result in immediate termination and your surrendering on all monies paid. Bulk mailing to lists that are fully opted-in are permissible and encouraged. [ top ]

Equipment & Connectivity

What is JavaServletHosting.com's uptime?
JavaServletHosting.com' uptime averages more than 99.8% per month. [ top ]

What are JavaServletHosting.com's server specifications?
Since we offer different types of hosting packages, our server specs vary. The bare minimum is a 2x Dual-Core Xeon premium rackmount server with 16GB of RAM running a high-performance hardware-based RAID-10 array with enhanced caching and utilizing redundant power supplies. [ top ]

What software does JavaServletHosting.com run on its servers?
We use CentOS Enterprise Linux AS running Apache v2.x as the web server. We also offer PHP 5.x, MySQL 5.x, Tomcat 5.5.x/6.x (Java 1.5.x/1.6.x) and Perl 5.8.x. We only use enterprise server-class OSes; unlike most other providers, we do not use hobbyist linux builds (Slackware, Debian), builds designed to have short lifecycles and expected stability issues (Fedora, Gentoo), or those primarily catering towards desktop environments (Mandrake/Mandriva, SuSE). [ top ]

How do I transfer my site to JavaServletHosting.com?
Step 1: Sign up with us just as if it was a new account.
Step 2: Upon payment verification you will receive a welcome email from us informing you that the setup of your account has been completed.
Step 3: Transfer your content and test your site on our server using the information provided in the welcome email.
Step 4: Email a domain name transfer request (or use a web interface if available) to the appropriate registrar company (the company that you initially registered your domain name through). Use the javaservlethosting.com nameservers that are on the signup form when transferring your domain name. If you need assistance, please do not hesitate to contact us.
Step 5: Once you verify the transfer, the registrar will point your domain name to our name server, and the rest of the world will be able to access your new site on our server with your domain name. [ top ]

What is JavaServletHosting.com's connectivity?
The JavaServletHosting.com Data Center (DC) is connected to the Internet via 42Gbs of available transit, including 10Gbs to Internap, 2Gbs to PCCW-BTN, 4Gbs to nLayer, 4Gbs to Mzima and 4GBs to Telia, as well as a supplemental 1 Gbs connection to the Atlanta Internet Exchange (AIX) public peering point supplying 12 additional providers, including Earthlink and Cox Communications. Very few providers have a network that can outperform and outconnect ours, and whatever your bandwidth needs may be, getNetworks has the scalability to meet them. Please see the About Us page for additional details. [ top ]

Affiliates / Resellers

Does JavaServletHosting.com offer an Affiliate Program?
Yes we do, however, the program is only open to our hosting customers. [ top ]

Does JavaServletHosting.com offer a Partner/Reseller Program?
Not currently; however, we are expecting to roll one out in Q2/2008. [ top ]

eCommerce

Do any of your plans include a shopping cart?
Our SSL-enabled plans include osCommerce and Web Shop Manager. These allow you to develop a professional-looking, template-driven storefront, which enables you to easily create a unique "look and feel" for your store without the need to know HTML. Products are displayed in a simple, straight-forward manner that makes shopping fun and easy. [ top ]

Is access to a secure certificate (SSL) included?
The ability for you to add a secure certificate is included with our Shared Stage II Plan. Secured by 128/256-bit encryption, SSL provides the most secure method of data transmission available. There is a small one-time (yearly) fee for the installation of a personal test/production certificate (certificate cost not included; certificate can be ordered through us or externally). [ top ]